FAQ
- Q: What should I do after confirming the return?
A: After confirming the return, please ensure to follow these additional steps:
- Print the packing slip.
- Add the packing slip into the box containing the returned items.
- The address for sending the box will be printed on the packing slip.
- Q: What if I made a purchase as a guest and don't have an account?
- A: For customers who made a purchase as a guest and don't have an account, please refer to your confirmation email or tracking emails. Look for a return link provided in those emails to initiate your return process.
Q: How long do I have to return my products?
- A: You have 30 days from the date of purchase to return your products. Please initiate the return within this timeframe.
- Q: What are the conditions for returning products?
A: To be eligible for a return, items should be in an unworn, unwashed condition, with tags attached (if applicable). See full return policy
Q: Will I be responsible for the return shipping costs?
A: Yes, as the customer, you are responsible for covering the return shipping costs.
- Q: How and when will I receive my refund?
- A: Customer sends back their products: Once you have initiated the return and shipped the products back to us, please allow for transit time for the package to reach our warehouse.
- Inspection by the warehouse: Upon arrival at our warehouse, the returned products will go through an inspection process. Please note that during periods of new collection launches or flash sale events, there may be increased activity in the warehouse, which could result in longer inspection times.
- Notification to the finance department: After the return has been inspected and approved by the warehouse, they will notify the finance department.
- Automated refund system: Our automated refund system will then initiate the refund process. The refund will be issued to the same payment method used during the purchase.
Refund confirmation email: Once your refund has been approved, you will receive an email from us confirming the refund. Please note that refunds to PayPal accounts are processed instantly, while card payments (such as credit cards) may take up to 10 days before the refund is reflected in your credit card statements.
If you have not received your refund within 3 weeks after sending your products back, please contact our customer care team for assistance. They will be happy to help you resolve any issues or concerns regarding your refund status.
- Which Courier services are you offering?
- At this moment we are offering:
- I live outside of the UK can i order on this website?
- No we are an official sub-distributor for the UK market - We only ship in the UK
- For other markets go to www.zumbawear.eu
